As a member of the Application Operations team, the Senior System Administrator will ensure the reliable operation of the student information system, coordinate upgrades and enhancements, and provide support to team processes. Through the implementation of the Banner system, the Senior System Administrator will focus on implementation activities as well as support activities for the legacy Colleague system. Essential duties and responsibilities of this position include: Coordinate service requests to Ellucian cloud team for supporting the initial implementation of Banner Keep up to date on patches and enhancements released by Ellucian for both the Colleague and Banner applications Install and test application patch upgrades and/or configuration change to provide a stable and reliable operational environment Monitor necessary backup/restore services in coordination with Infrastructure staff performing the backup services Provide proactive and ongoing operational advice regarding server administration, upgrades, and backup/restore operations on the supported platform Develop detailed project plans that specify goals, time frames, limitations, risks, contingencies, staffing, and other resources Support departmental staff and administration with the identification, evaluation, selection, support and maintenance of systems solutions Provide problem solving support to provide efficient and effective use of enterprise application systems Provide maintenance, problem resolution support, and business office consulting Provide timely communication and discussion with users and IT team about impact of necessary changes Provide consistent and current communication and reports to management Implement and adhere to test plans and change management procedures Establish technical and implementation standards to ensure the long-term, cost effective management and support of the installed enterprise systems Provide technical support for vendor upgrades and maintenance Maintain security and access Provide performance monitoring and capacity planning Minimum Qualifications: 5-8 years of experience as Colleague and/or Banner administrator Bachelors degree in computer science, management information systems, mathematics, or other technical discipline, experience in lieu of degree acceptable Ability to systematically plan, schedule, and coordinate the implementation of ERP system delivered software updates in a timely manner with minimal impact to the end user community Working knowledge of server infrastructure, database management systems, web servers, and operating systems Demonstrated knowledge of Unix system administration Demonstrated knowledge of Windows server administration Demonstrated knowledge of Unix command shell scripting and/or PowerShell Highly organized and possess excellent analytical skills to develop technical solutions to business problems Must be self-motivated, proactive, team-oriented, and have solid interpersonal and collaboration skills Good written and oral communication skills for both technical and non-technical audiences Work Hours: Typically Monday through Friday, 8:00am to 4:30pm with flexibility to meet business demands as needed. A background check is required for employment. Please submit a cover letter, in addition to your resume, with your application. Why Join SNHU? Southern New Hampshire University (SNHU), founded in 1932, is a private, nonprofit, accredited institution located in Manchester, New Hampshire. We value teamwork, openness and diversity, and believe every employee has a voice in driving our success. Were proud to have been recognized for 11 consecutive years as a Great College to Work for by the Chronicle of Higher Education. Our competitive benefits package includes tuition reimbursement, employer contribution to Retirement Plan, affordable Medical, Dental, and Vision coverage, and generous paid-time off. Were constantly seeking creative, collaborative, and hard-working talent to join our team! Come be a part of innovation and education! Associated topics: administrator, http, network, network administrator, sccm, scom sccm, server, system administrator, system center operations manager, tcp ip
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