The Osborne Association is searching for an IT Assistant. The IT Assistant will provide essential administrative, clerical and technical support services that will help ensure successful outcomes of IT operations and initiatives. The IT Assistant will also model collaborative and positive work relationships focused on meeting staff and agency needs.


  • Provides full administrative support to the IT Director and staff.
  • Manage Osbornes Mobile device assets and device agreements.
  • Maintains inventory and coordinates the purchasing of computer supplies and equipment.
  • Answers calls made to the IT Help Desk and logs trouble tickets in the Osborne IT Support system.
  • Assists in maintaining the IT Support system by providing the IT staff with up to date reports on open/pending cases. Also updates staff on the status of their open cases.
  • Communicates and coordinates network maintenance schedules, backups, and downtime to users.
  • Processes orders including preparing purchase orders, obtaining proper signatures and approvals also requests for quotes, as needed.
  • Performs other duties as requested.

Education: High school diploma or equivalent required; Associates or Bachelors Degree preferred. Additional training in computer applications, office procedures or the equivalent combination of education and experience.

Experience: 2+ years of administrative experience, preferably in a nonprofit or IT environment. 2+ years of retail or customer service experience.

Related Skills or Knowledge: Non-profit experience preferred. Ability to maintain a high-level of user trust and confidence, and interact with all levels of staff. Good organizational skills. Attention to detail. Strong interpersonal skills and demonstrated customer service orientation. Excellent oral and written communication skills. Strong computer skills, with IT/customer service experience preferred. Able to work on multiple projects simultaneously.

Other Requirements: Ability to travel locally using public transportation. Regularly required to move fingers, wrists, and arms in a repetitive manner as necessary to operate office equipment. Regularly required to lift up to twenty-five pounds. Occasionally required to lift up to fifty pounds.

Benefits of Working for the Osborne Association: Career development through ongoing trainings, individual development plans and goals. Generous time off policy including four weeks vacation. Excellent Medical, Dental and Vision benefits and 403(b) plan with generous match and additional contributions from the Osborne Association.

The Osborne Association is an EEO/Affirmative Action employer and a VEVRAA Federal Contractor. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, unemployment status or any other protected category. The Osborne Association takes affirmative action in support of its policy to advance in employment individuals who are minorities, women, protected veterans, and individuals with disabilities.

Thank you for your interest in the Osborne Association. Please be sure to include a cover letter with your application. We wish we could personally respond to each application but due to the volume of interest we receive, we are not able to. Please, no phone calls.

Associated topics: client support, desk, edi, information technology help desk, information technology support, msword, system support, technical support, technical support specialist, troubleshoot

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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