Technical Support Specialist

Compensation

: $53,570.00 - $78,330.00 /year *

Employment Type

: Full-Time

Industry

: Customer Service/Call Center



Mobius Mobility manufactures and distributes the next generation iBOTtmPersonal Mobility Device- a breakthrough product in the field of personal mobility. With dynamic stabilization technology, terrain following, and four distinct driving modes, the iBOTtm provides people with disabilities new levels of independence and access. At Mobius, we are committed to helping our clients reach, climb, and go - wherever and whenever they choose.

As a Technical Service Specialistat Mobius, you'll be the first technical resource that iBOTtm users turn to for help resolving their product-related issues and questions.In this role you'll be hands on working with iBOTtm users and internal Mobius resources and every day you'll see first-hand the impact your work makes in the life of someone with a disability.

If your sweet spot is working with sophisticated technology and helping people, this is the job for you.

Responsibilities:

  • Support high volume of e-mail correspondence, telephone calls, and mailings
  • Utilize CRM software to document, manage and track user contacts
  • Provide technical support to clinicians and users of the medical device
  • Assist users with service, repair, and return requests
  • Complete order requests for part replacements
  • Resolves the user's problem or need over the phone whenever feasible
  • Identifies reoccurring issues and recommends constructive resolution
  • Maintain shipping and receiving area
  • Prepare documents, such as work orders, bills of lading, and shipping orders to route materials
  • Pack, seal, and label materials to prepare for shipping
  • Examine shipment contents and compare with records, such as manifests, invoices, or orders, to verify accuracy of shipment
  • Adhere to shipping and receiving policies/procedures, and regulatory compliance procedures
  • Thrive in a fast paced, professional, customer oriented company.
  • Support the Customer Support Team where additional administrative support is needed
  • Perform other special projects or duties as determined by management
  • Perform general physical activities in order to load, unload, sort and move shipments by hand or using material handling equipment
  • Complete daily shipping and receiving logs
  • Qualifications:

  • AS or BS degree preferred with technology related coursework
  • 2+ years experience assembling products/hardware
  • 2+ years in a customer-facing position, Salesforce CRM experience helpful
  • Medical device experience preferred, working with the disabilitycommunity a plus
  • Detail, safety, and quality oriented
  • Must be able to bend, twist, and reach frequently, must be able to lift 75lbs frequently
  • Experience with handling customer complaints
  • Outstanding customer service skills and ability to maintain a high level of quality
  • Ability to prioritize work and multi-task effectively
  • Good computer skills including proficiency using Microsoft Office (Word, Excel, PowerPoint)
  • Excellent written and verbal communication skills - internally and externally
  • Ability to work as part of a team and provide support to departmental and company goal
  • Ability to maintain confidentiality when provided with sensitive information

  • Associated topics: assistance, deskside, desktop, front desk, help desk, support, systems administrator, technical, technical support, technology * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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