Technical Support Specialist
Compensation: $53,570.00 - $78,330.00 /year *
Employment Type: Full-Time
Industry: Customer Service/Call Center
Mobius Mobility manufactures and distributes the next generation iBOTtmPersonal Mobility Device- a breakthrough product in the field of personal mobility. With dynamic stabilization technology, terrain following, and four distinct driving modes, the iBOTtm provides people with disabilities new levels of independence and access. At Mobius, we are committed to helping our clients reach, climb, and go - wherever and whenever they choose.
As a Technical Service Specialistat Mobius, you'll be the first technical resource that iBOTtm users turn to for help resolving their product-related issues and questions.In this role you'll be hands on working with iBOTtm users and internal Mobius resources and every day you'll see first-hand the impact your work makes in the life of someone with a disability.
If your sweet spot is working with sophisticated technology and helping people, this is the job for you.
Responsibilities:Support high volume of e-mail correspondence, telephone calls, and mailingsUtilize CRM software to document, manage and track user contactsProvide technical support to clinicians and users of the medical deviceAssist users with service, repair, and return requestsComplete order requests for part replacementsResolves the user's problem or need over the phone whenever feasibleIdentifies reoccurring issues and recommends constructive resolutionMaintain shipping and receiving areaPrepare documents, such as work orders, bills of lading, and shipping orders to route materialsPack, seal, and label materials to prepare for shippingExamine shipment contents and compare with records, such as manifests, invoices, or orders, to verify accuracy of shipmentAdhere to shipping and receiving policies/procedures, and regulatory compliance proceduresThrive in a fast paced, professional, customer oriented company.Support the Customer Support Team where additional administrative support is neededPerform other special projects or duties as determined by managementPerform general physical activities in order to load, unload, sort and move shipments by hand or using material handling equipmentComplete daily shipping and receiving logs
Qualifications:AS or BS degree preferred with technology related coursework2+ years experience assembling products/hardware2+ years in a customer-facing position, Salesforce CRM experience helpfulMedical device experience preferred, working with the disabilitycommunity a plusDetail, safety, and quality orientedMust be able to bend, twist, and reach frequently, must be able to lift 75lbs frequentlyExperience with handling customer complaintsOutstanding customer service skills and ability to maintain a high level of qualityAbility to prioritize work and multi-task effectivelyGood computer skills including proficiency using Microsoft Office (Word, Excel, PowerPoint)Excellent written and verbal communication skills - internally and externallyAbility to work as part of a team and provide support to departmental and company goalAbility to maintain confidentiality when provided with sensitive information
Associated topics: assistance, deskside, desktop, front desk, help desk, support, systems administrator, technical, technical support, technology
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.
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