Customer Technical Support Engineer

Compensation

: $75,200.00 - $130,990.00 /year *

Employment Type

: Full-Time

Industry

: Information Technology



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Client: Growing Pre-IPO Cyber Security business with Series A funding within the growing Bio Metric Authentication space. The business has been operating for over 5 years and has a growing presence within the US. The business have strong reviews from their customers & are going from strength to strength. Responsibilities: Resolve customer issues related to the integration of Mobile and Web SDK. The responsibilities will include responding to support tickets within defined SLA's, owning the ticket lifecycle, working closely with engineering, product customer. App Development experience with Android and/or iOS Ability to troubleshoot and identify the root cause of issues under time pressure Ability to effectively articulate technical challenges and solutions Excellent interpersonal communication with strong verbal / written English skills Provide configurations, troubleshooting and best practices to customers Publish solutions to the Knowledge Base Travel might be required in critical situations to resolve customer issues that cannot be solved remotely Technical requirements Familiar with Linux and Windows operating systems. Knowledge of Windows Domain Controllers and ADCS is a plus Must be organized, motivated and always willing to learn Understanding of the following protocols/technologies: HTTP SSL RESTAPI SAML (not required but a big plus) Location: New York This is a great opportunity to join a disruptive cyber security vendor that is aggressively making steps in the market to be one of the leading enterprise vendors. To find out more please contact

Associated topics: assistant, customer support, desk, edi, excel, help desk, information technology help desk, support, technical support, troubleshoot * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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