User Support Technician

Compensation

: $115,490.00 - $170,130.00 /year *

Employment Type

: Full-Time

Industry

: Entertainment



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Reports to: Associate Director of Information TechnologyDepartment: Information TechnologyStatus: Full-time/Non-ExemptSchedule: Sunday 9:00 AM - 5:00 PM, Monday-Thursday 10:00 AM - 6:00 PM
About the ParkBuilt between the years 1858 and 1873, Central Park is almost entirely man-made and considered to be a single work of art. Composed of natural elements ? turf, woodlands, and water bodies, along with architectural elements, this 843-acre National Historic Landmark receives 42 million visits from over 9 million unique visitors each year. Founded in 1980, the mission of the Central Park Conservancy is to restore, manage and enhance Central Park in partnership with the public.
Job SummaryThe User Support Technician provides technical support for computer users who work at the Central Park Conservancy. Responsibilities include troubleshooting hardware and software problems, installing desktop computers with standard software packages, working with office and park-based computer users to assist and enhance their computer skills, supporting basic network configuration and wide area network infrastructure. Configuring and supporting smart phones and mobile devices. Provide audio/visual setup and support in and out of house. providing support for GIS database system and providing support for a point of sale system at all retail locations within the park.
Summary of Essential Job Functions ?????????Troubleshoot and solve user computer (hardware/software) related problems on-demand.?????????Setup and installation of new hardware and software at multiple sites.?????????Assist Network Administrator in set-up of computers on Wide Area Network.?????????Assist at CPC locations as needed by Associate and Director of IT.?????????Assist in maintenance of backup systems and files security (security remediation).?????????Enhance user productivity through training, workshops, and one-on-one instruction.?????????Provide emergency on-demand support and assistance to all CPC locations.?????????Provide mobile device support including, MDM (mobile device management), configuring new units.?????????Setup and install audio/visual equipment for CPC events and conferences off and on site. Knowledge of webex, Blue Jeans, and other video conference software a plus. ?????????Manage and support the POS system of retail locations within the park.?????????Act as a hands-on liaison to the rest of the IT Team for any server, network or systems problems, particularly on Sundays.
Minimum Requirements
Bachelor?s Degree (or 2 years of work experience in user support and hardware troubleshooting)Working knowledge of PC computing hardware and software through college coursework or on the job experience Knowledge of major software applications including Microsoft Office suit Driver?s License required
Knowledge of following applications a plus: Mac OS, ESRI, AutoCAD, audio and video equipment, Adobe Creative Suite software and web-based software.
Abilities RequiredAbility to communicate with users in a non-threatening, non-techno jargon wayAbility to solve problems and adapt to a unique working environment Ability to lift 30lbs
Associated topics: administrative and operational assist, administrative assist, administrative support, assist, executive assistant, help, operational assist, production, shift, usher * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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