Altice USA (NYSE: ATUS) is one of the largest broadband communications and video services providers in the United States, delivering broadband, pay television, telephony services, proprietary content and advertising services to approximately 4.9 million Residential and Business customers across 21 states through its Optimum and Suddenlink brands.
From high-speed broadband and ultra-HD video, to digital advertising solutions, local news and voice offerings, we are making connections possible around the country - to businesses, to consumers, to communities, to schools, to hospitals, and everyone in between.
Hiring Event and On the Spot Interviews
Tuesday, April 2nd, 2019 in our Bronx Office
located at: 2100 Bartow Ave., 4th Floor, Bronx, NY 10475
Glass, 4 story office building on the same side of the Movie Theatre directly next to Dallas BBQ,
11 am - 3 pm
Please bring an updated copy of your resume with you
We are seeking energetic and reliable professionals to join our team as bi-lingual Russian/English Technical Support Agents. The successful candidate will be responsible for answering incoming customer calls while providing an optimum customer service experience. Troubleshooting technical support calls from both Residential and Business customers who are using Optimum Phone, Television, Online/Router, and advanced Internet with support of multiple devices. Guiding and educating through established troubleshooting procedures, general product knowledge, in addition to general call handling of customer inquiries. Have first call resolution as the first level of contact for customer service inquiries and technology problems for Optimum services. Quickly develop trust and rapport with customers to provide support and deescalate frustrations. Service delivery requires up-to-date knowledge of Optimum practices and policies to create new and unexpected value with every interaction while fostering a culture of service excellence.
What you need:
What we offer:
We are an Equal Opportunity Employer M/F/Disability/Vet and maintain a drug-free and smoke-free workplace
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